Frequently Asked Questions

Everything you need to know about our natural beauty solutions and sustainable practices.

Are your beauty products 100% natural and organic?

Yes, we pride ourselves on using only plant-based, non-toxic ingredients. All our products are free from parabens, sulfates, and synthetic fragrances to ensure the purest care for your skin.

Do you offer international shipping?

We currently ship to over 20 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.

What is your return policy for opened skincare items?

Due to hygiene reasons, we cannot accept returns on opened beauty products. However, if you experience an adverse reaction or receive a damaged item, please contact us within 14 days for a full refund or exchange.

Is your packaging eco-friendly?

Absolutely. At The Earthly Alternative, we use biodegradable mailers, glass jars, and recycled paper labels to minimize our environmental footprint and stay true to our mission.

Are your products cruelty-free and vegan?

Yes, all our formulations are 100% vegan and we never test on animals. We are committed to ethical beauty standards at every stage of production.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress in real-time.